Pursuant to art. 52 of the Italian Consumer Code (Leg. Decree n. 206 of 6 September 2005), Customers* have the right to withdraw from sales agreements that are entered into online with Freddy without any penalties and without providing a reason, simply by notifying Freddy of their wish to withdraw within 14 (fourteen) days from the date the Customer or a third party designated by the Customer (it cannot be the carrier) has received the item purchased from the official website: www.freddy.com. The right to withdraw is governed by Italian law (Leg. Decree 206/ 2005).

To exercise the right to withdraw as established by law, you must notify us of your decision to withdraw from the sales contract through an unequivocal statement no later than 14 (fourteen) days from the delivery of the product. For that purpose, you can use the withdrawal form found here, though it is not obligatory. Any other unequivocal statement expressly stating your decision to withdraw from the contract sent by registered post (to Freddy SpA, Via San Rufino, 31M - 16043 Chiavari (GE) - Italy), fax (to +39 0185 5910300), e-mail (info@freddy.com) or any other suitable means of communication, will also be accepted. The withdrawal term shall be considered met if the Customer sends his/her statement of withdrawal within the deadline of 14 (fourteen) days from the date on which the Customer or a third party designated by the Customer (it cannot be the carrier) receives the item purchased in his/her physical possession. For purchases of multiple items delivered jointly or separately, though part of a single order, the 14 (fourteen) day term will be counted from the date on which the Customer or a third party designated by the Customer (it cannot be the carrier) receives the last item in his/her physical possession.

After notifying us of your decision to withdraw, you must return the product(s). The products must be returned without delay, no later than 14 (fourteen) days from the date on which you notified us of your decision to withdraw from the contract with Freddy S.p.A. We will use the shipment date of the item to determine compliance with this term: i.e. you must ship the item(s) no later than 14 (fourteen) days from the notification date. Items must be shipped to Freddy S.p.A. c/o Snatt Logistica S.p.a., Via Ruffilli 9, 20042 Pessano con Bornago (MI), Italy.

The items must be returned via tracked shipping via courier, post or another sort of carrier. You must pay the return shipping fees, which will depend on the shipping method you use. We do not accept returns with payment upon delivery. You are entirely responsible for the shipping fees, risk and responsibility until our warehouse has accepted the package.

If the 14 (fourteen) day term to notify us of your decision to withdraw, as established by law, has already passed, remember that Freddy also lets you withdraw from the sales agreement up to 40 (forty) days from the order date, following the instructions found here.

Pursuant to article 56 of the Italian Consumer Code, if the withdrawal has been implemented correctly, you will be refunded all payments made to Freddy, including the delivery costs, without undue delay and, in any case, no later than 14 (fourteen) days from the date we were informed of your decision to withdraw from the sales agreement. Please note that you will not be reimbursed for any additional costs resulting from choosing a shipping option other than the standard, least expensive method offered by Freddy. In addition, in the case of partial returns, the flat-rate delivery costs will not be refunded. The consumer expressly agrees that, in compliance with article 59, paragraph 1, letter a) of the Italian Consumer Code, any extra charge paid for the additional packaging service (gift wrap) will not be reimbursed if the consumer exercises the right of withdrawal.

Compliant with art. 56 par. 3 of the Italian Consumer Code, refunds can be suspended until the item is received, or until the Customer has demonstrated that the item has been shipped. As a result, Freddy will issue a full refund only after having received the returned item(s) from the Customer, or having received proof of shipment. If it is found that the value of the item(s) has decreased, Freddy will send an email stating the amount deducted as a reduction of the refund. Freddy will then proceed with the refund of the amount due as quickly as possible. Without prejudice to the duty to comply with the 14 (fourteen)-day period to activate the process for refunding the Customer the sums paid to purchase the goods (the 14-day period commences as soon as Freddy S.p.A. is informed of your decision to withdraw without prejudice to the provisions of art. 56, paragraph three, of the Consumer Code referred to above), the method of refund (and therefore, the time necessary for the amount to be credited) will depend on the method of payment used.

The refund (which is equal to the price paid net of the discount offered by the coupon code used and of any value reduction as referred to above) is processed as follows, it being understood that the coupon code will not be reactivated:

A) SINGLE-SYSTEM ORDER PAYMENT:

1) Credit card, prepaid card, Apple Pay, Shop Pay, Google Pay, PayPal (non-instalment) or with other payment systems that are available when placing the order, expressly excluding Store Credit and instalment or deferred payment systems (Paypal instalment, Scalapay, Klarna and any others made available on the site) which are governed by points 2, 3 and 4 below refunds will be made by Freddy using the same means of payment used when placing the order. Refunds will be issued in 2-5 business days after the warehouse verification of the return is completed. Depending on the payment method and your bank, it may take 3 to 14 business days to see the credit posted to your account. NOTE: The time required to redeem the payment with some types of credit cards depends solely on the bank, and may in some cases be made on the natural expiry (usually 24-25 days from the date of authorization).
2) Store Credit the credit will be issued in a measure equal to the value of the articles returned
3) Payment by instalments (to date, Paypal instalment, Scalapay and Klarna only in countries where available): if you have chosen to pay by instalments, the amounts related to the instalments already paid will be automatically reimbursed directly to the card you used to pay for the order, while the instalments not yet paid will be cancelled. You will have to wait 3 to 14 business days before the refunded amount is posted to your account. For partial refunds, the refund amount will first be deducted from the unpaid instalments, which will be reduced or cancelled, and, if necessary, you will then be refunded entirely or in part for the already-paid instalments.
4) Deferred Payments (to date, Klarna in countries where the service is available): if you have chosen the 'pay later' (deferred payment) option and the payment deadline has not yet passed, you will not be charged for the items returned. Otherwise, the amount you have already paid will be refunded directly to the card you used to pay for the order. You will have to wait 3 to 14 business days before the refunded amount is posted to your account. In the case of a partial return, however, you will only be charged for the amount equivalent to the items you have chosen to keep, and if you have already been charged for said items, we will issue a refund in the same manner as above.

B) PAYMENT VIA MULTIPLE METHODS:

Anytime when payment has been made using a Store Credit, a coupon/discount code or a Freddy 360 voucher together with one of the payment methods referred to in paragraph A) above, please note that the value of the Store Credit (as well as that of the coupon code or the Freddy360° voucher that may have been applied at check-out) will be proportionally distributed among the various items contained in the order.
For this reason, for partial returns, the refund of the price of the returned item(s) will be made by applying the same proportionality and, therefore, the amount due will be refunded, on a case-by-case basis, by partial reactivation of Freddy 360 Credit and/or Store Credit and, for the remaining balance, using the same payment method you used for the purchase. However, coupon codes cannot be reactivated once they have been used.
In the event that the balance due had been paid by means of Scalapay, Klarna or Paypal (payment by instalments), depending on the value of the returned item(s) (pro-rated as described above), the instalment already charged will be refunded, in whole or in part, directly to the card used to pay for the order, while subsequent instalments will be recalculated by Scalapay, Klarna or Paypal and, where applicable, cancelled.
If a deferred payment method has been chosen for the balance due and the payment due date has not yet passed, you will not be charged for the amount of the refund owed. Otherwise, the amount you have already paid will be refunded directly to the card you used to pay for the order.

It is not possible to request a replacement item. To receive a different product, you will need to complete a new purchase. In addition, we will not honour withdrawal requests for products purchased on websites other the official one www.freddy.com. The right to withdraw from the sales agreement does not apply to products purchased in brick-and-mortar shops.

If you purchased multiple products in one order, you can exercise your right to withdraw partially. For example, if you ordered multiple, different products, you have the option to return just one. The partial return option is expressly excluded for all products which are sweatshirt+trousers or t-shirt+trousers sets, such as COMPLETE OUTFITS, TRACKSUITS, WR.UP®-IN TRACKSUITS AND OTHER GARMENT SETS. These products must be returned as a set. We will NOT accept partial returns containing just one of the two pieces that make up the product.

All items sold by Freddy S.p.A. come with an identifying tag, which is an integral part of the item. The item being returned must be undamaged and complete, with all its parts (original product bag/packaging, tags, labels and additional accessories). We thus recommend that you try on all items without removing the tag and without damaging the package. In addition, please remember that, pursuant to art. 57 par. 2 of the Italian Consumer Code, you will be responsible for the loss of value of items returned to Freddy S.p.A. due to having used the items in any way except for that necessary to verify their properties, characteristics and functioning.

Pursuant to art. 59 of the Italian Consumer Code, the right to withdraw does not apply if the Customer has purchased custom-made or personalized products, or sealed items that are not suitable for returns for hygienic or health/safety reasons that have been opened after their delivery. For that reason, the following garments are expressly excluded from the right to withdraw for health/hygiene reasons if the sealed package has been opened: underwear and socks/hosiery.

*all natural persons that purchase goods for purposes that are not related to their professional activity or business, i.e. purchased WITHOUT providing a VAT no. on the order form

Return policy

In addition to the right to withdraw established and governed by the Italian Consumer Code (Leg. Decree 206/2005), because it considers Customer* satisfaction a priority and wishes to facilitate the return process, Freddy will also allow you to directly return the item purchased on www.freddy.com without having to state your reason for doing so and without having to notify Freddy of your decision in advance, within 40 (forty) days from the order date following the instructions on the package and also listed below.

Please note that it is not possible to request a replacement item. To purchase a different product, you will need to complete a new purchase. In addition, you cannot return products purchased from other websites (i.e. from websites that are not the official www.freddy.com website), or from brick-and-mortar stores.

What can I return?
If you purchased multiple products in a single order, you can proceed with a partial return; for example, if you ordered multiple, different products, you can return just one. The partial return option is expressly excluded for all products which are sweatshirt+trousers or t-shirt+trousers sets, such as COMPLETE OUTFITS, TRACKSUITS, WR.UP®-IN TRACKSUITS AND OTHER GARMENT SETS. These products must be returned as a set. We will NOT accept partial returns containing just one of the two pieces that make up the product.
All items sold by Freddy S.p.A. come with an identifying tag, which is an integral part of the item. The item being returned must be undamaged and complete, with all its parts (original product bag/packaging, tags, labels and additional accessories). We thus ask that you return all items without having removed the tag and without damaging the package. In addition, please remember that, pursuant to applicable laws and regulations, you will be responsible for the loss in value of items returned to Freddy S.p.A. due to having used the items in any way except for that necessary to verify their properties, characteristics and functioning.
In any case, returns will not be accepted if the Customer has purchased custom-made or personalized products, or sealed items that are not suitable for returns for hygienic or health/safety reasons that have been opened after their delivery. For that reason, the following garments cannot be returned for health/hygiene reasons if the sealed package has been opened: underwear and socks/hosiery.

How to return an item

1. Fill in the form and prepare the package

Fill in the Product Return Form that you found inside the parcel and put it back in.

Even if you have received more than one delivery for the same order, please make a unique return request.

If you haven't received the return form, you can simply write the order number on a piece of paper and include it inside the package.

If still in good condition, you can use the packaging the item was originally shipped in, being sure to cover any old bar codes on the package.

The product must be undamaged, intact and complete with all of its parts (bag/original packaging, labels, tags, accessories included). Remember that you must also return the identifying tag with the item(s). FREDDY does not accept returns for items which are not in the same condition that they were received in.

2. Ship the package

The item(s) to be returned must be given to the courier or the post office or another carrier no later than 40 (forty) days from the order date.

The goods must be returned to:

FREDDY S.P.A C/O SNATT LOGISTICA - Via Rufﬁlli 9 - 20060 Pessano con Bornago (MI) – Italy

The goods must be returned using a trackable shipping service via courier, post or other carrier.

You must pay the return shipping fees, which will depend on the shipping method you use.

We do not accept returns with payment on delivery, nor do we accept returns shipped to addresses other than the one indicated above, such as lockers or pick up points.

You are entirely responsible for the shipping fees, risk and responsibility until our warehouse has accepted the package.

You can return products to Freddy simply by following the instructions above or, if you prefer, you can also notify us of your decision to return the item(s) via any suitable means of communication, though it isn’t necessary.

Refund times and methods

If the products are returned correctly, you will be refunded all payments made to Freddy, including delivery costs, without undue delay and, in any case, no later than 14 (fourteen) days from the date we are informed of your decision to withdraw from the contract (in the absence of other communications, from the moment we receive the returned item). Please note that you will not be reimbursed for any additional costs resulting from choosing a shipping option other than the standard, least expensive method offered by Freddy. In addition, in the case of partial returns, the flat-rate delivery costs will not be refunded. You must pay the return shipping fees, which will depend on the shipping method you use. We do not accept returns with payment upon delivery. The consumer expressly agrees that, in compliance with article 59, paragraph 1, letter a) of the Italian Consumer Code, any extra charge paid for the additional packaging service (gift wrap) will not be reimbursed if the consumer exercises the right of withdrawal and return within 40 days.

As established by applicable law, Freddy may suspend the refund until having received the item(s) or until the Customer has proven that the items have been shipped. Only after having received the returned item(s) from the Customer, or having received proof of their shipment, Freddy will issue a full refund. If it is found that the value of the items has decreased, Freddy will send an email noting the amount subtracted as a reduction of the refund. Freddy will then proceed with the refund of the amount due as quickly as possible.

Without prejudice to the duty to comply with the 14 (fourteen)-day period to activate the process for refunding the Customer the sums paid to purchase the goods (the 14-day period commences as soon as Freddy S.p.A. is informed of the return without prejudice to the provision specified above as to the right to suspend the refund), the method of refund (and therefore, the time necessary for the amount to be credited) will depend on the method of payment used.

A) SINGLE-SYSTEM ORDER PAYMENT:

1) Credit card, prepaid card, Apple Pay, Shop Pay, Google Pay, PayPal (non-instalment) or with other payment systems that are available when placing the order, expressly excluding Store Credit and instalment or deferred payment systems (Paypal instalment, Scalapay, Klarna and any others made available on the site) which are governed by points 2, 3 and 4 below refunds will be made by Freddy using the same means of payment used when placing the order. Refunds will be issued in 2-5 business days after the warehouse verification of the return is completed. Depending on the payment method and your bank, it may take 3 to 14 business days to see the credit posted to your account. NOTE: The time required to redeem the payment with some types of credit cards depends solely on the bank, and may in some cases be made on the natural expiry (usually 24-25 days from the date of authorization).
2) Store Credit the credit will be issued in a measure equal to the value of the articles returned
3) Payment by instalments (to date, Paypal instalment, Scalapay and Klarna only in countries where available): if you have chosen to pay by instalments, the amounts related to the instalments already paid will be automatically reimbursed directly to the card you used to pay for the order, while the instalments not yet paid will be cancelled. You will have to wait 3 to 14 business days before the refunded amount is posted to your account. For partial refunds, the refund amount will first be deducted from the unpaid instalments, which will be reduced or cancelled, and, if necessary, you will then be refunded entirely or in part for the already-paid instalments.
4) Deferred Payments (to date, Klarna in countries where the service is available): if you have chosen the 'pay later' (deferred payment) option and the payment deadline has not yet passed, you will not be charged for the items returned. Otherwise, the amount you have already paid will be refunded directly to the card you used to pay for the order. You will have to wait 3 to 14 business days before the refunded amount is posted to your account. In the case of a partial return, however, you will only be charged for the amount equivalent to the items you have chosen to keep, and if you have already been charged for said items, we will issue a refund in the same manner as above.

B) PAYMENT VIA MULTIPLE METHODS:

Right to withdraw