Pursuant to art. 52 of the Italian Consumer Code (Leg. Decree n. 206 of 6 September 2005), Customers* have the right to withdraw from sales agreements that are entered into online with Freddy without any penalties and without providing a reason, simply by notifying Freddy of their wish to withdraw within 14 (fourteen) days from the date the Customer or a third party designated by the Customer (it cannot be the carrier) has received the item purchased from the official website: www.freddy.com. The right to withdraw is governed by Italian law (Leg. Decree 206/ 2005).
To exercise the right to withdraw as established by law, you must notify us of your decision to withdraw from the sales contract through an unequivocal statement no later than 14 (fourteen) days from the delivery of the product. For this purpose, you may use the online standard withdrawal form through our withdrawal function available at this link, you can also find it in the footer of our website's homepage and in the order confirmation email you received at the time of purchase, but it is not obligatory. Any other unequivocal statement expressly stating your decision to withdraw from the contract sent by registered post (to Freddy SpA, Via San Rufino, 31M - 16043 Chiavari (GE) - Italy), fax (to +39 0185 5910300), e-mail (info@freddy.com) or any other suitable means of communication, will also be accepted. The withdrawal term shall be considered met if the Customer sends his/her statement of withdrawal within the deadline of 14 (fourteen) days from the date on which the Customer or a third party designated by the Customer (it cannot be the carrier) receives the item purchased in his/her physical possession. For purchases of multiple items delivered jointly or separately, though part of a single order, the 14 (fourteen) day term will be counted from the date on which the Customer or a third party designated by the Customer (it cannot be the carrier) receives the last item in his/her physical possession.
After notifying us of your decision to withdraw, you must return the product(s). The products must be returned without delay, no later than 14 (fourteen) days from the date on which you notified us of your decision to withdraw from the contract with Freddy S.p.A. We will use the shipment date of the item to determine compliance with this term: i.e. you must ship the item(s) no later than 14 (fourteen) days from the notification date. Items must be shipped to Freddy S.p.A. c/o Snatt Logistica S.p.a., Via Ruffilli 9, 20042 Pessano con Bornago (MI), Italy.
The items must be returned via tracked shipping via courier, post or another sort of carrier. You must pay the return shipping fees, which will depend on the shipping method you use. We do not accept returns with payment upon delivery. You are entirely responsible for the shipping fees, risk and responsibility until our warehouse has accepted the package.
If the 14 (fourteen) day term to notify us of your decision to withdraw, as established by law, has already passed, remember that Freddy also lets you withdraw from the sales agreement up to 40 (forty) days from the order date, following the instructions found here.
Pursuant to article 56 of the Italian Consumer Code, if the withdrawal has been implemented correctly, you will be refunded all payments made to Freddy, including the delivery costs, without undue delay and, in any case, no later than 14 (fourteen) days from the date we were informed of your decision to withdraw from the sales agreement. Please note that you will not be reimbursed for any additional costs resulting from choosing a shipping option other than the standard, least expensive method offered by Freddy. In addition, in the case of partial returns, the flat-rate delivery costs will not be refunded. The consumer expressly agrees that, in compliance with article 59, paragraph 1, letter a) of the Italian Consumer Code, any extra charge paid for the additional packaging service (gift wrap) will not be reimbursed if the consumer exercises the right of withdrawal.
Compliant with art. 56 par. 3 of the Italian Consumer Code, refunds can be suspended until the item is received, or until the Customer has demonstrated that the item has been shipped. As a result, Freddy will issue a full refund only after having received the returned item(s) from the Customer, or having received proof of shipment. If it is found that the value of the item(s) has decreased, Freddy will send an email stating the amount deducted as a reduction of the refund. Freddy will then proceed with the refund of the amount due as quickly as possible. Without prejudice to the duty to comply with the 14 (fourteen)-day period to activate the process for refunding the Customer the sums paid to purchase the goods (the 14-day period commences as soon as Freddy S.p.A. is informed of your decision to withdraw without prejudice to the provisions of art. 56, paragraph three, of the Consumer Code referred to above), the method of refund (and therefore, the time necessary for the amount to be credited) will depend on the method of payment used.
The refund (which is equal to the price paid net of the discount offered by the coupon code used and of any value reduction as referred to above) is processed as follows, it being understood that the coupon code will not be reactivated:
A) SINGLE-SYSTEM ORDER PAYMENT:
- 1) Credit card, prepaid card, Apple Pay, Shop Pay, Google Pay, PayPal (non-instalment) or with other payment systems that are available when placing the order, expressly excluding Store Credit and instalment or deferred payment systems (Paypal instalment, Scalapay, Klarna and any others made available on the site) which are governed by points 2, 3 and 4 below refunds will be made by Freddy using the same means of payment used when placing the order. Refunds will be issued in 2-5 business days after the warehouse verification of the return is completed. Depending on the payment method and your bank, it may take 3 to 14 business days to see the credit posted to your account. NOTE: The time required to redeem the payment with some types of credit cards depends solely on the bank, and may in some cases be made on the natural expiry (usually 24-25 days from the date of authorization).
- 2) Store Credit the credit will be issued in a measure equal to the value of the articles returned
- 3) Payment by instalments (to date, Paypal instalment, Scalapay and Klarna only in countries where available): if you have chosen to pay by instalments, the amounts related to the instalments already paid will be automatically reimbursed directly to the card you used to pay for the order, while the instalments not yet paid will be cancelled. You will have to wait 3 to 14 business days before the refunded amount is posted to your account. For partial refunds, the refund amount will first be deducted from the unpaid instalments, which will be reduced or cancelled, and, if necessary, you will then be refunded entirely or in part for the already-paid instalments.
- 4) Deferred Payments (to date, Klarna in countries where the service is available): if you have chosen the 'pay later' (deferred payment) option and the payment deadline has not yet passed, you will not be charged for the items returned. Otherwise, the amount you have already paid will be refunded directly to the card you used to pay for the order. You will have to wait 3 to 14 business days before the refunded amount is posted to your account. In the case of a partial return, however, you will only be charged for the amount equivalent to the items you have chosen to keep, and if you have already been charged for said items, we will issue a refund in the same manner as above.
B) PAYMENT VIA MULTIPLE METHODS:
Anytime when payment has been made using a Store Credit, a coupon/discount code or a Freddy 360 voucher together with one of the payment methods referred to in paragraph A) above, please note that the value of the Store Credit (as well as that of the coupon code or the Freddy360° voucher that may have been applied at check-out) will be proportionally distributed among the various items contained in the order.
For this reason, for partial returns, the refund of the price of the returned item(s) will be made by applying the same proportionality and, therefore, the amount due will be refunded, on a case-by-case basis, by partial reactivation of Freddy 360 Credit and/or Store Credit and, for the remaining balance, using the same payment method you used for the purchase. However, coupon codes cannot be reactivated once they have been used.
In the event that the balance due had been paid by means of Scalapay, Klarna or Paypal (payment by instalments), depending on the value of the returned item(s) (pro-rated as described above), the instalment already charged will be refunded, in whole or in part, directly to the card used to pay for the order, while subsequent instalments will be recalculated by Scalapay, Klarna or Paypal and, where applicable, cancelled.
If a deferred payment method has been chosen for the balance due and the payment due date has not yet passed, you will not be charged for the amount of the refund owed. Otherwise, the amount you have already paid will be refunded directly to the card you used to pay for the order.
It is not possible to request a replacement item. To receive a different product, you will need to complete a new purchase. In addition, we will not honour withdrawal requests for products purchased on websites other the official one www.freddy.com. The right to withdraw from the sales agreement does not apply to products purchased in brick-and-mortar shops.
If you purchased multiple products in one order, you can exercise your right to withdraw partially. For example, if you ordered multiple, different products, you have the option to return just one. The partial return option is expressly excluded for all products which are sweatshirt+trousers or t-shirt+trousers sets, such as COMPLETE OUTFITS, TRACKSUITS, WR.UP®-IN TRACKSUITS AND OTHER GARMENT SETS. These products must be returned as a set. We will NOT accept partial returns containing just one of the two pieces that make up the product.
All items sold by Freddy S.p.A. come with an identifying tag, which is an integral part of the item. The item being returned must be undamaged and complete, with all its parts (original product bag/packaging, tags, labels and additional accessories). We thus recommend that you try on all items without removing the tag and without damaging the package. In addition, please remember that, pursuant to art. 57 par. 2 of the Italian Consumer Code, you will be responsible for the loss of value of items returned to Freddy S.p.A. due to having used the items in any way except for that necessary to verify their properties, characteristics and functioning.
Pursuant to art. 59 of the Italian Consumer Code, the right to withdraw does not apply if the Customer has purchased custom-made or personalized products, or sealed items that are not suitable for returns for hygienic or health/safety reasons that have been opened after their delivery. For that reason, the following garments are expressly excluded from the right to withdraw for health/hygiene reasons if the sealed package has been opened: underwear and socks/hosiery.
