Rewards from Freddy360°!

To get discounts and benefits, join the FREDDY360° loyalty programme.

If you spend €500 on Freddy.com, you will get a FREDDY360° voucher worth €50.00 which can be used on www.freddy.com/en-ext.

It is possible to use several Freddy 360° discount vouchers, as long as they are all valid, within a single purchase just as it is possible to use only part of a Freddy 360° discount voucher: the unused difference will remain available until the end of validity as regulated below.

It is also possible to use the Freddy 360° discount voucher(s) together with only one different coupon code (e.g. WELCOME).

Please note: the purchase can never be made using only the Freddy 360° discount voucher, but will always require an additional cash expense over the value of the voucher (even if several Freddy360 vouchers are used).

Purchases on the site www.freddy.com, must have a minimum value of €15.00 (excluding any delivery charges) and the Freddy 360° discount voucher (or the total of the Freddy 360° discount vouchers in the case of multiple use) may cover a maximum of 90% of the value of the order (value calculated on the total of the shopping cart net of any shipping charges and any coupon codes). The remaining 10% must be paid through one of the payment systems accepted on the site.

To make the mechanism clearer, let us give the following example: if the cart - net of any shipping charges and any coupon codes - has a total value of € 100.00, you can use the Freddy 360° discount voucher for a maximum of € 90.00 and you will have to pay the difference of € 10.00 through one of the payment systems accepted on the site.

If the purchase includes several items, the value of the voucher is distributed proportionally among the products ordered and any coupon code and additional amount paid are distributed in the same way.

In case of withdrawal or return (when permitted), the total value of the returned products shall not count toward the €500 expenditure.

In any case, in view of the above-described refund/credit mechanism for withdrawals or returns, the points you earn (to find out how many points you've earned, you can email Freddy Customer Service at info@freddy.com at any time) will be converted into FREDDY360° vouchers only after 40 days from the date of the last order that allowed you to reach the €500 threshold.

The points you’ve accumulated can be converted to vouchers only within the end of the calendar year following that in which you earned them. That means that on 1 January of each year, the points earned before 1 January of the prior year that haven’t been converted to a voucher will expire. For example, on 1 January 2026, all points accumulated up to and including 31 December 2024 that have not generated vouchers will be deleted.

Accumulated vouchers will be valid for 365 days. For example, a voucher issued on 1 June 2025 can be used up to and on 31 May 2026; After that date, it will automatically be deleted by the system.

For purchases made on our website with FREDDY360° vouchers, you also have the right to withdraw from/cancel your order as established by law, or to return the items in the order within 40 days. If you withdraw from a purchase or return an order which has been partially paid for with a FREDDY360° voucher, in order to have your Freddy 360 Voucher fully reactivated and the additional amount paid refunded in full, you must return all products which were included in that order. This is because, as stated above, the value of the voucher was proportionally distributed across the various items contained in the order. Of course, you can decide to make only a partial return and, in this case, the value of the returned items will be refunded partly by reactivating your Freddy 360 Voucher and partly by refunding the additional amount paid. For details on how the additional amount paid is refunded click here.

PLEASE NOTE: Participation in the FREDDY 360° Loyalty Programme requires the creation and maintenance of your account on www.freddy.com. If you delete your account, no matter the reason, the points and vouchers you’ve accumulated will be automatically deleted and it will be impossible to recover or reactivate them in the future, even if you enrol again.