How to return an item
HAVE YOU CHANGED YOUR MIND? YOU HAVE 40 DAYS* TO RETURN IT.
FOLLOW THESE SIMPLE INSTRUCTIONS
1. FILL IN THE RETURN FORM
Fill in the Product Return Form that was included with your items, being sure to include
- the number corresponding to the reason you want to return the item(s).
- the quantity of each item returned.
- leave the box empty if there are items that you DON'T want to return.
2. PREPARE AND SHIP THE PACKAGE
- If you need to return more than one product, you have to make one single return even if you received your order through multiple deliveries.
- Be sure to include the completed Product Return Form in the return package.
- Each product being returned must be whole, complete and undamaged including all its parts. Remember that the identifying tag must be included.
- You can use the original package if it is in good condition, just be sure the old bar codes are completely covered.
- Be sure to send the return package via tracked shipping, via courier, post or another sort of carrier. The return shipping fees are to be paid by the customer. We do not accept returns with payment upon delivery.
- Make sure to send the package to the following address: FREDDY S.P.A C/O SNATT LOGISTICA Via Rufﬁlli 9 20042 Pessano con Bornago (MI) - Italy
- Attach the shipping label provided by the carrier that you've chosen to transport the package
- Keep the receipt until you receive a message from us confirming your refund
3. GET YOUR REFUND
- After about 5-9 business days from the date the courier of your choice has picked up the package, it will reach our warehouse.
- Our warehouse staff will verify the return within 10 business days.
- The refund procedure only starts after the warehouse staff has checked the returned item(s). The refund is made in 2-5 business days after the procedure is completed. The refund will be credited on the method of payment you used for your order (credit card/prepaid credit-debit card/PayPal/Apple Pay). Depending on the method of payment and on your bank, it might take 3 to 14 business days for the amount to appear on your account.
- If you used other payment systems or a mixed payment system, go to https://www.freddy.com/ext_en/customer-service/return-policy/ for more information.
In any case, you may still exercise your right to withdraw from the purchase agreement pursuant to the terms and conditions established by Italian Leg. Decree n. 206/05. For more information, please see the document linked to within the order confirmation message or visit the Return Policy page
For more information, please contact FREDDY Customer Service.