If the products are returned correctly, you will be refunded all payments made to Freddy, including delivery costs, without undue delay and, in any case, no later than 14 (fourteen) days from the date we are informed of your decision to withdraw from the contract (in the absence of other communications, from the moment we receive the returned item). Please note that you will not be reimbursed for any additional costs resulting from choosing a shipping option other than the standard, least expensive method offered by Freddy. In addition, in the case of partial returns, the flat-rate delivery costs will not be refunded. You must pay the return shipping fees, which will depend on the shipping method you use. We do not accept returns with payment upon delivery. The consumer expressly agrees that, in compliance with article 59, paragraph 1, letter a) of the Italian Consumer Code, any extra charge paid for the additional packaging service (gift wrap) will not be reimbursed if the consumer exercises the right of withdrawal and return within 40 days.
As established by applicable law, Freddy may suspend the refund until having received the item(s) or until the Customer has proven that the items have been shipped. Only after having received the returned item(s) from the Customer, or having received proof of their shipment, Freddy will issue a full refund. If it is found that the value of the items has decreased, Freddy will send an email noting the amount subtracted as a reduction of the refund. Freddy will then proceed with the refund of the amount due via the payment method used by the Customer when purchasing the product, as quickly as possible. Without prejudice to compliance with the 14 (fourteen) day term (starting from the moment Freddy S.p.A. is informed of the return) required to start the procedure to refund the amount paid by the Customer for the purchase of the item(s), the actual time to credit or refund the amount(s) will depend on the payment method used.
- If you paid by credit card, prepaid card or Paypal, the refund will be made in 2-5 business days after the warehouse staff has checked the returned item(s). Depending on the method of payment and on your bank, it might take 3 to 14 business days for the amount to appear on your account. NOTE: The time required to redeem the payment with some types of credit cards depends solely on the bank, and may in some cases be made on the natural expiry (usually 24-25 days from the date of authorization).
- If you return an item paid for entirely or in part with FREDDY360° credit, the value of the credit corresponding only to the items returned will be refunded to your Freddy360° credit total.
NOTE: If using a coupon when checking out, the relative value of the discount is applied to the products purchased. To get a completerefund, you must return all the products that were part of the order. For complete returns, you will be refunded for the entire price actually paid, net the value of any coupons. In addition, in the latter case, Freddy’s Customer Service will send you a new coupon of equal value. Partial order returns are possible, however, in this case, you will be refunded the price of the products returned minus the discount applied to them. For partial returns, the coupon used for the purchase cannot be reactivated.