How to return an item

HAVE YOU CHANGED YOUR MIND BECAUSE THE PRODUCT IS THE WRONG SIZE OR COLOR?
YOU HAVE 40 DAYS* TO RETURN IT. FOLLOW THESE SIMPLE INSTRUCTIONS

1. ASK FOR A RETURN
  1. Log into your account on freddy.com by clicking "Login or Register", then click "My Account".
  2. sk for a refund by going to "Return requests".
  3. Select the item you want to return, fill in the required fields and click "Send return reques".
  4. You will receive via email the Return PDF form to affix to your parcel, you can also view and print it from your account on freddy.com.

2. PREPARE YOUR PARCEL
  1. Print the PDF Return Form and place it inside the package containing the return items. If you cannot print it, write the return number on a white sheet of paper;
  2. The product must be intact and complete in all its parts. Please remember to return also the identification tag and the seal;
  3. Use the original packaging, if it's still in good condition.
  4. Write the delivery address on the outside of the parcel:
    FREDDY S.P.A C/O SNATT LOGISTICA
    Via Ruffilli 9
    20060 Pessano con Bornago (MI) - Italy
  5. Drop the box at your closest post office or carrier to organize the shipping. Please note that returns must be shipped with a tracking number, and all shipping costs are to be paid by the customer. We do not accept returns with payment upon delivery.

3. GET YOUR REFUND
  1. Our warehouse will inspect the package within 3 working days upon its arrival.
  2. Once we have checked the package, you will receive an order refund notification. Keep in mind that, depending on your bank, refunds may take from 3 to 14 days to appear in your account.

Remember: You can track the status of your request by logging into your account on freddy.com

*In some promotional periods, the time limit to ask for a refund may be longer than 40 days


For more information, please contact FREDDY Customer Service or read our Return Policy.