FREDDY360° credits, Discount Codes and Store Credit

  • Freddy360° Vocher

    With the FREDDY360° programme, you can earn points for every purchase you make in addition to getting discounts and other benefits. Learn more about the Freddy360° Loyalty Programme click here.
    How does Freddy360° vouchers work?

    • If you have the right to a FREDDY360° voucher, it will be available to you as a payment method option when placing your order.
    • For orders equal to or less than your voucher, you can pay for the full order with your Freddy360° voucher.
    • If yourvoucher isn’t enough to cover the entire amount of your order, you can pay partially with the voucher and then pay the difference via credit card, PayPal or cash on delivery.
    • The value of thevoucher will be divided among all the items in the order.
    • If you return an item paid for entirely or in part with FREDDY360° credit, the value of the credit corresponding only to the items returned will be refunded to your Freddy360° credit total.
    • Click here for more information on the Freddy360° Loyalty Program

    To check your available points, log in to your account. You’ll see the total under the FREDDY360° section of your account. click here to log in.

  • Discount codes

    Promotional discount codes are discounts with a set amount or percentage that is deducted from the total order amount.
    Discount codes can be customised and available just to you, being sent exclusively via email if you're subscribed to the FREDDY newsletter.
    They might also be discount codes that are provided for occasional promotions, using the same code for all users, also sent via email to those who receive the FREDDY newsletter, via the website, on our official social media pages and on other marketing channels.
    If using a coupon when checking out, the relative value of the discount is applied to the products purchased. To get a complete refund, you must return all the products that were part of the order.
    Partial order returns are possible, however, in this case, you will be refunded the price of the products returned minus the discount applied to them.
    The coupon cannot subsequently be reactivated.

    You can apply your discount code to your shopping cart or at check out by following the procedure below:

    • click "Have you got a discount code?";
    • Enter the code in the proper field;
    • Click “Apply” to apply the discount code to your order.
  • Why doesn’t my discount work?

    Unable to use a discount code or Freddy360° credit?

    Make sure:

    • the discount code you are using doesn't require an order minimum. Check the terms and conditions on or in the email that contained the code;
    • that the discount code hasn’t expired. Check the terms and conditions on or in the email that contained the code;
    • that you didn’t accidentally enter a space before or after the discount code;
    • If the Freddy360° voucher is not available as a method of payment even though you have reached or exceeded the points threshold and the counter has been reset to zero, it is possible that the deadline for returning the products (40 days of the last order) and, if necessary, managing the return (approx. 50 more days) has not yet expired.
  • Store Credit: What it is and how to use it

    The Store Credit is a credit that is generated automatically as refund in case one or more of the products you ordered are unavailable, even temporarily. Freddy Customer Service will contact you to inform you that the amount already paid for the product has been credited automatically as store credit.

    If you decide to keep your store credit, you can use it straight away to make a new purchase. At checkout, you can use the store credit available and select an additional payment method to pay for the difference, if necessary. The amount to be paid will be calculated based on the value of your store credit. As soon as we receive and accept your return, we will ship the new order!

    You can check your store credit at any time from your Reserved Area in the Store Credit section, where you will find a detailed summary.

    Please remember that the store credit does not expire.

    You can also ask for a refund of your store credit at any time via bank transfer using this form.