You can change your delivery address within about 1 hour. Here’s how:
- Log in to your account;
- Go to the MY ORDERS section;
- If you see the UPDATE MY ORDER button, you can still change your delivery address because it hasn't yet been processed by our logistics centre;
If you don’t see the UPDATE MY ORDER button, it means that your order is already being processed by the logistics centre. Contact Freddy Customer Service for more information.
You can cancel an order by refusing to accept the package, but you need to immediately inform our Customer Service by filling in this form.
If you have already paid for the order, we’ll activate the verification and refund procedure as soon as the package is back in the FREDDY warehouse.
Please expect the following processing times:
- About 3 business days for the rejected package to return to the FREDDY warehouse;
- About 6 business days to verify its contents;
- 3 to 14 days for the refund to be processed. Remember: the time required to redeem the payment with some types of credit cards depends solely on the bank and may in some cases be made on the natural expiry (usually 24-25 days from the date of authorization).
Once the refund has been processed, Freddy S.p.A. will not be held liable for any direct or indirect damages caused by a delay in the banking system to release the amount involved.
If you receive a package that is not intact, is damaged or with evidence of tampering, always remember to mention this to the courier and only accept the package with the comment that it has been “unchecked” written on the delivery note.
This protects your rights in the case of anomalies found after opening the pack (broken or missing items).
Immediately notify FREDDY Customer Service by sending an email to [email protected].
FREDDY is not responsible for damage or theft during transportation of goods. In any case, the content of the package, even if intact, must be checked prior to signing the delivery note. No complaints will be accepted for any missing items that have not been immediately notified to the courier.
If you think you received an item other than the one you ordered, or if the item you received is defective, contact our Customer Service.