REWARDS FROM FREDDY360°!

The rules of the FREDDY360° Loyalty Program

Each time you shop online on www.freddy.com, creating an account in either case, you’ll get one point for every euro spent (€1 = 1 point earned). After 500 points have been accumulated, they will automatically be converted to a Freddy360° voucher worth €50.00 that can be used on www.freddy.com.

Points will be awarded the moment you place your order online. If you withdraw/cancel your order or return the items in it (if allowed), the number of points deducted will be equal to the price of the items returned (total or partial). For example, if you place an order worth €100.00, 100 points will automatically be credited to your account; if you then decide to return €20.00 worth of items from that same order, 20 points will be deducted from your total points to accurately reflect your final purchase.

Considering the aforementioned balance-adjusting mechanism, the points you earn (which will immediately be visible in your personal account) will be converted to Freddy360° vouchers only after 40 days from the date of the last order that brought you over the 500 point threshold.

The points you’ve accumulated can be converted to vouchers only within the end of the calendar year following that in which you earned them. That means that on 1 January of each year, the points earned before 1 January of the prior year that haven’t been converted to a voucher will expire. For example, on 1 January 2023, all the points earned up to and including 1 January 2022 that haven’t been converted to a voucher will be deleted.

Vouchers created from points will be valid for 365 days. For example, a voucher issued on 1 June 2022 can be used up to and on 31 May 2023; After that date, it will automatically be deleted by the system.

For purchases made on our website with Freddy360° vouchers, you also have the right to withdraw from/cancel your order as established by law, or to return the items in the order within 40 days. If you cancel an order or return an item paid for entirely or in part with FREDDY360° vouchers, the value of the voucher corresponding only to the items returned will be refunded to your Freddy360° credit total.

PLEASE NOTE: Participation in the FREDDY 360° Loyalty Programme requires the creation and maintenance of your account on www.freddy.com. If you delete your account, no matter the reason, the points and vouchers you’ve accumulated will be automatically deleted and it will be impossible to recover or reactivate them in the future, even if you enrol again.