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Returns and refunds
In addition to the right to withdraw established and governed by the Italian Consumer Code (Leg. Decree 206/2005), because it considers Customer* satisfaction a priority and wishes to facilitate the return process, Freddy will also allow you to directly return the item purchased on www.freddy.com without having to state your reason for doing so and without having to notify Freddy of your decision in advance, within 40 (forty) days from the order date following the instructions on the package and also listed below.
Please note that it is not possible to request a replacement item. To purchase a different product, you will need to complete a new purchase. In addition, you cannot return products purchased from other websites (i.e. from websites that are not the official www.freddy.com website), or from brick-and-mortar stores.
If you wish to exercise your right to withdraw pursuant to current law (Leg. Decree 206/05) – which has stricter terms but which may also thus provide you with a quicker refund - click here for more information on how to proceed.
If, on the other hand, you want more information on the product guarantee pursuant to and in conformity with European Directive 1999/44/EC and Italian Leg. Decree 206/05, click here.
*any natural person who purchases goods for purposes that are not related to their professional activity or business, i.e. purchased WITHOUT providing a VAT no. on the order form.
- If you purchased multiple products in a single order, you can proceed with a partial return; for example, if you ordered multiple, different products, you can return just one. The partial return option is expressly excluded for all products which are sweatshirt+trousers or t-shirt+trousers sets, such as COMPLETE OUTFITS, TRACKSUITS, WR.UP®-IN TRACKSUITS AND OTHER GARMENT SETS. These products must be returned as a set. We will NOT accept partial returns containing just one of the two pieces that make up the product.
- All items sold by Freddy S.p.A. come with an identifying tag, which is an integral part of the item. The item being returned must be undamaged and complete, with all its parts (original product bag/packaging, tags, labels and additional accessories). We thus ask that you return all items without having removed the tag and without damaging the package. In addition, please remember that, pursuant to applicable laws and regulations, you will be responsible for the loss in value of items returned to Freddy S.p.A. due to having used the items in any way except for that necessary to verify their properties, characteristics and functioning.
- In any case, returns will not be accepted if the Customer has purchased custom-made or personalized products, or sealed items that are not suitable for returns for hygienic or health/safety reasons that have been opened after their delivery. For that reason, the following garments cannot be returned for health/hygiene reasons if the sealed package has been opened: underwear and socks/hosiery.
Detailed instructions on how to return a product are found in the form included with the package you’ll receive, and can be consulted here: How to Return an Item
The item(s) to be returned must be given to the courier or the post office or another carrier no later than 40 (forty) days from the order date. The items must be returned via tracked shipping via courier, post or another sort of carrier. You must pay the return shipping fees, which will depend on the shipping method you use. We do not accept returns with payment upon delivery. You are entirely responsible for the shipping fees, risk and responsibility until our warehouse has accepted the package.
You can return products to Freddy simply by following the instructions above or, if you prefer, you can also notify us of your decision to return the item(s) via any suitable means of communication, though it isn’t necessary.
- If still in good condition, you can use the packaging the item was originally shipped in.
- The product must be undamaged, intact and complete with all of its parts (bag/original packaging, labels, tags, accessories included). Remember that you must also return the identifying tag with the item(s).
- Include a copy of the return form/statement, indicating the item(s) being returned and your reason for returning it/them in the package.
- On the outside of the package, apply the return shipping label provided by your courier, post office or other carrier, being sure to cover any old bar codes on the package.
- FREDDY does not accept returns for items which are not in the same condition that they were received in.
As soon as the courier of your choosing has picked up the package, it will generally reach our warehouse in around 5-9 days.
Once the package has reached our warehouse, the processing times are generally:
- the warehouse staff will verify, within 10 business days, that the items returned comply with the Return policy;
- if the contents are considered compliant with the Return Policy, the cost of the items will be refunded. For information on refund time lines and methods, without prejudice to compliance with the 14 (fourteen) day term (starting from the moment Freddy was notified of your decision), please see the following paragraph.
If the withdrawal has been executed correctly, you will be refunded all payments made to Freddy, including delivery costs, without undue delay and, in any case, no later than 14 (fourteen) days from the date we are informed of your decision to withdraw from the contract (in the absence of other communications, from the moment we receive the returned item). Please note that you will not be reimbursed for any additional costs resulting from choosing a shipping option other than the standard, least expensive method offered by Freddy. In addition, in the case of partial returns, the flat-rate delivery costs will not be refunded.
As established by applicable law, Freddy may suspend the refund until having received the item(s) or until the Customer has proven that the items have been shipped. Only after having received the returned item(s) from the Customer, or having received proof of their shipment, Freddy will issue a full refund. If it is found that the value of the items has decreased, Freddy will send an email noting the amount subtracted as a reduction of the refund. Freddy will then proceed with the refund of the amount due via the payment method used by the Customer when purchasing the product, as quickly as possible. Without prejudice to compliance with the 14 (fourteen) day term (starting from the moment Freddy S.p.A. is informed of the return) required to start the procedure to refund the amount paid by the Customer for the purchase of the item(s), the actual time to credit or refund the amount(s) will depend on the payment method used.
- If you paid via credit card, prepaid card, PayPal or Satispay, the refund will be credited automatically within about 10 business days. NOTE: The time required to redeem the payment with some types of credit cards depends solely on the bank, and may in some cases be made on the natural expiry (usually 24-25 days from the date of authorization).
- If you return an item paid for entirely or in part with FREDDY360° credit, the value of the credit corresponding only to the items returned will be refunded to your Freddy360° credit total.
NOTE: If using a coupon when checking out, the relative value of the discount is applied proportionately to the products purchased. To get a complete refund, you must return all the products that were part of the order. For complete returns, you will be refunded for the entire price actually paid, net the value of any coupons. In addition, in the latter case, a new coupon of an equal value will be sent to you by Freddy Customer Service. Partial order returns are possible, however, in this case, you will be refunded the price of the products returned minus the discount applied to them. For partial returns, the coupon used for the purchase cannot be reactivated.