we are moving our offices and logistics to a new premise.
Unfortunately, this will lead to some delay in delivery, please allow us 7 working days to send you the products.
These Sale Terms set out the terms and conditions that will apply when you purchase merchandise through www.FREDDY.COMwebsite. If you are unable to understand, or have any questions about these Sale Terms, please contact us using the contact information set out in the "Contact Us" section. You will be required to confirm that you have read and accept these Sale Terms before you submit an order to us.
A. ORDER AND ACCEPTANCE
If you would like to order merchandise, you can use the order process on our site to place an order.
Each order submitted constitutes an offer to purchase merchandise from us. Orders are subject to our acceptance and we may, at our discretion, refuse to accept your order, including where:
Orders cannot be processed due to an error in information you have provided to us, for example, where you provide us with: an incorrect payment card number, expiration date or card security value number; incorrect billing information (e.g., where the billing information you provide is different from the information that the bank or building society which issued your payment card has on record); insufficient or an incorrect shipping address (i.e., street address, city, country or postcode); or fraudulent information; there is an error on our site relating to the merchandise that you have ordered, for example an error relating to the price or description of the merchandise as displayed on our site; or the merchandise that you have ordered is no longer available through our site.
We will, unless we suspect that your order was placed for fraudulent purposes, send you an email to the email address that you have provided to us if we are unable to accept your order, informing you of the reason.
If you have placed your order through our site, after we receive your order, you will receive an email from us confirming receipt of your order. If you do not receive an email, call us before you try to place another order for the same merchandise. You should note that the email that we send to you confirming receipt of your order does not constitute acceptance of your order.
Your order will be accepted by us only after we dispatch the whole or any part of the merchandise covered by your order. If you have placed your order through our site we will send you an email when we dispatch all of the merchandise covered by your order to confirm that your order has been accepted by us. Our contract is created when we send you our shipment confirmation email.
We will take reasonable steps to ensure that the prices and other information about merchandise on our site are accurate. If an error relates to merchandise for which you have placed an order, we may reject your order under Clause above. If we reject your order because of an error, we will notify you at the email address and ask you whether you would like to re-submit your order to purchase the relevant merchandise once we have corrected the error. If we have notified you that we have accepted your order, you will not be required to pay more than the price that was displayed on our site at the time that you placed your order for the merchandise that You have requested, and if we have sent you merchandise which is different from the description of the relevant merchandise on our site at the time that you placed your order, you will also have the right to return it. Please see the terms of our return and exchange policy listed below.
We cannot provide any guarantee (explicit or implicit) on the accuracy, completeness and reliability of the product information and in general on the content of the web site. The product descriptions and the various images of the same are merely indicative, and may contain involuntary errors. Any decisions that may be taken on the basis of information obtained from this web site will be taken in full decision-making autonomy at your own risk.
The information provided by us is purely for the purpose of disclosure, and can therefore in no way be considered the recommendation of a doctor (i.e a subject qualified to practice said profession), or in specific cases, of other health workers (dentists, nurses, chemists, physiotherapists, etc.).
If you have any questions, comments or concerns regarding our order acceptance policy, or if you consider that your order was rejected by us in error, please contact us.
You have no right to claim damages or compensation, and no contractual responsibility or responsibility outside the terms of a contract for direct or indirect injury to persons and/or damage to property caused by the even partial non-acceptance of the order or if the same is not filled, even partially.
All the prices indicated in the various price lists are without sales tax. The appropriate sales tax will be calculated and displayed during the check-out process.
C. CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES
You can make changes to or cancel your order at any time before your order has been processed by us. To make changes to your order, please call us (click here for a list of toll free numbers depending on your location). If your order has already been processed, you will only be able to request a refund or exchange of the merchandise: please see the terms of our return and exchange policy listed below.