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Returns

WITHDRAWAL RIGHT

Withdrawal right is regulated by law (D.lgs. number 185 of May 22, 1999).
The client-consumer (that is, a physical person purchasing goods for non-professional purposes, or submitting the order without indicating a VAT code) holds the right to withdraw from the purchase contract for any reason.

RETURN PROCESS

Freddy clients have the right to return purchased products without specifying the reason within 30 days form placing the order.
The indication of a reason for returning the goods is not compulsory but is still appreciated.
The partial return of an order can be requested by simply selecting only the items that are going to be returned.
Shipping costs for returned goods will be covered by Freddy Online Store.

To exercise the withdrawal right clients will have to fill the specific online form.
Returns and substitutions not accompanied by the filled form shall not be accepted.

To print the return form, log in to the website with your username and password, select RETURNS from the "My account" menu, select the order you would like to return and follow the instructions.

By clicking on the Send button, you will view the return form in PDF format with all the information introduced, in two copies.
After having checked that the information is correct, the PDF document needs to be printed and included both inside and outside the package containing the items being returned, following the instructions you will find on each page of the document.

Returns with no printed return form in PDF format included will not be accepted.

To ship the return, you can use the original package in which you received the product.

N.B. For products in the category TOTAL LOOK, or products marketed with the formula "+ Top/T-Shirt/Tank Top FREE", we will NOT accept partial returns containing only the Top/T-Shirt/Tank Top or the pant of the promo pack.

Save for possible costs for restoring the goods following ascertained damage to the original packaging, Freddy Online Store will refund the client for the whole sum paid for the product minus shipping costs as soon as the products are received.

Withdrawal right can be exercised complying with the following conditions:
• the purchased good will have to be intact and returned in its original packaging, complete in all of its parts (included packaging and possible accessory documents and equipment);
• no labels or adhesive tape should be applied directly to the product's original packaging;
• in the case of clothing or similar items, the identification tag should also be returned. We therefore invite you to try the product on without removing the tag and seal, since we will not accept returned items that are not in the same conditions as when they were sold.

Shipping, until a notification of receipt is sent by our warehouse, is under the client's full responsibility.
Freddy Online Store is not liable for any damage or loss/theft of goods returned with non-insured shipping.
Goods must have been delivered by a courier and not picked at a sales point.
For any information, please contact Freddy Customer Service.