Return Process – Easy Steps

Here is how to correctly create a return request:

  • Login to your account. Otherwise, enter the ACCOUNT section by clicking on "My account";
  • Please read our Return Policy
  • Create a return from your own orders
  • Fill out the return form and follow instructions
  • After your return has been created, you will receive an email from Freddy
  • Wait for the prepaid return label, which FedEx will send you, and follow their instructions

If you do not have an account, please contact our Customer Service or read our Return Policy.