- Freddy Store
- Distributors You will be redirect to the official distributor's online store
How to Request a Return
HAVE YOU CHANGED YOUR MIND BECAUSE THE PRODUCT IS THE WRONG SIZE OR COLOR? YOU HAVE 100 DAYS* TO RETURN IT. FOLLOW THESE SIMPLE INSTRUCTIONS
1. ASK FOR A RETURN
- Log into your account on freddy.com by clicking "Login or Register", then click "My Account".
- Ask for a refund by going to "Return requests".
- Select the item you want to return, fill in the required fields and click "Send return request".
- You will receive via email the Return PDF form, you can also view and print it from your account on freddy.com.
- Within 24 hours from the time the return process has been initiated, you will also receive the prepaid shipping label via email from our courier company.
2. PREPARE YOUR PARCEL
- Print the PDF Return Form and place it inside the package containing the return items. If you cannot print it, write the return number on a white sheet of paper;
- The product must be intact and complete in all its parts. Please remember to return also the identification tag and the seal;
- Use the original packaging, if it's still in good condition.
- Apply the prepaid shipping label on the outside of the package.
- The courier will collect the package at the specified address free of charge.
3. GET YOUR REFUND
- Within 5 working days from collection, the package arrives at our warehouse.
- Our warehouse will inspect the package within 3 working days upon its arrival.
- Once we have checked the package, you will receive an order refund notification. Keep in mind that, depending on your bank, refunds may take from 3 to 14 days to appear in your account.
Remember: You can track the status of your request by logging into your account on freddy.com
*In some promotional periods, the time limit to ask for a refund may be different than 100 days