How to return an item

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HAVE YOU CHANGED YOUR MIND? YOU HAVE 40 DAYS* TO RETURN IT. 

FOLLOW THESE SIMPLE INSTRUCTIONS

return form
1. FILL OUT THE RETURN FORM

If you are not completely satisfied with your purchase, please return it to us within 40 days for a refund. Please note that we can’t offer exchanges, you will have to place a new order; We also cannot accept any online returns in our stores.

Fill out the Return Form that you found inside the package specifying:

  1. The number corresponding to the reason for the return.
  2. The quantity returned for every item.
  3. Leave the quantity box blank or barred if there are items that you do NOT want to return.
ship the package
2. PREPARE AND SHIP THE PACKAGE
  1. Place the Return Form duly filled out inside the package.
  2. The product must be in perfect condition and include all its parts; please remember that you also have to return its identification tag.
  3. You can use the original packaging, provided that it is in good condition, but make sure that all previous barcodes are covered.
  4. Affix the DHL return label that was sent with your order and take your package to the nearest drop off DHL location, you can find yours here: https://parcel.dhl.co.uk/dhl-service-point/find-your-nearest/.
  5. Keep the shipment receipt until you receive your refund.

Please note that items sent using a carrier other than our own DHL returns service are sent at your own risk and we don’t reimburse the p&p.

get your refund
3. GET YOUR REFUND
  1. We estimate to get your order back in our warehouse within 5-9 business days from the date the courier has picked up the package.
  2. Our warehouse staff will verify and process the return within 10 business days.
  3. The refund procedure only starts after the warehouse staff has checked the returned item(s). The refund is made in 2-5 business days after the procedure is completed. The refund will be credited via the same method of payment you used for your order. Depending on the method of payment and on your bank, it might take 3 to 14 business days for the amount to reflect your account.

In any case, you may still exercise your right to withdraw from the purchase agreement pursuant to the terms and conditions established by Italian Leg. Decree n. 206/05. For more information, please see the document linked to within the order confirmation message or visit the Return Policy page


For more information, please contact FREDDY Customer Service.