General Conditions of Sales

1) Scope:

These General Terms and Conditions of Sale govern the purchase contract of products and, where applicable, services, entered into remotely by Freddy S.p.A.– henceforth also the “Seller” - and Clients who wish to purchase a product or service published on www.freddy.com/hk_en/. The General Terms and Conditions of Sale shall apply to all transactions completed between the Seller and the Client, without having to expressly reference said General Terms and Conditions and without a specific agreement pertaining to them for every single transaction. Terms and conditions other than those stated herein will be applied only after having received written confirmation from the Seller.

The Seller reserves the right, at any time, to change or amend the General Terms and Conditions of Sale, without providing prior notification, including as a result of future changes to applicable laws. The Client shall be bound by said changes only once they are published on www.freddy.com/hk_en/. Said changes shall not be retroactive. The General Terms and Conditions of Sale do not govern the sale of products or services from third parties (i.e. other than the Seller) which are found on www.freddy.com/hk_en/ through links, banners, or other hypertext connections, and Freddy shall not be held responsible for the actions of third parties or for the fulfilment of electronic commerce operations between the users of www.freddy.com/hk_en/ and third parties. Should one or more of the provisions of these General Terms and Conditions of Sale be deemed invalid, void or for any reason unenforceable, this fact shall not alter the validity and enforceability of the other provisions herein.

2) Identity of the Seller:

Products purchased on www.freddy.com/hk_en/ are sold directly by Freddy S.p.A., which is registered with the Milan Business Registry, REA number: MI – 1559070, Tax ID 03181770102, VAT No. 00207660994 (nominal capital € 1,000,000.00). The head offices of Freddy S.p.A. are in Italy, at 14 Via Santo Spirito, 20121 Milan.

3) Contact information:

You may request information from the Client Care department of Freddy S.p.A. via e-mail [email protected], telephone +39 0185.59101, WhatsApp +39 349 5579993 or fax +39-0185-5910300. The Client Care office is open Monday to Friday from 9 am to 1 pm and from 1:30 pm to 5:30 pm.

4) Placing an order:

Clients can only order the products found within the online catalogue of www.freddy.com/hk_en/ at the time the order is placed, viewable online via www.freddy.com/hk_en/, and as described in the relative product descriptions. The order form (i.e., the page titled “Checkout”) contains a reference to these General Terms and Conditions of Sale and indicates the product, colour, size and price, as well as the available payment methods and the delivery options and costs. By placing an order, the Client declares to have carefully read and to understand and unconditionally accept all the information provided during the purchase process and to fully accept the General Terms and Conditions of Sale and all the obligations contained therein. Pursuant to applicable laws and regulations, we invite all Clients who are natural persons purchasing the products for purposes that do not relate to a profession or business to print, save digitally or, in any case, to store these General Terms and Conditions of Sale.

5) Order confirmation and purchase contracts:

All orders will be interpreted as proposed purchase contracts with Freddy for the products ordered, considering each one on its own. The contract shall be considered entered into when Freddy sends a confirmation email to the email address provided by the Client. Said email shall contain all the information relating to the product purchased, its price, delivery fees, the right to withdraw and the legal guarantee. The expected delivery date, on the other hand, will be indicated in a subsequent shipment confirmation email. If the product ordered isn’t available for exceptional reasons, Freddy will notify the Client in a timely manner, specifying what those reasons are. Freddy will then reimburse the price paid for the product (if paid for in advance), pursuant to point 12 below.

6) Products:

The essential qualities of each product can be found on www.freddy.com/hk_en/ within each product description. Note: The images and colours of the products being sold may not perfectly correspond to the actual look and colour of the products delivered due to the settings and type of internet browser and monitor used.

All Freddy products come with an identifying tag, which is an integral part of the item and which must not be removed if the Client wishes to exercise his/her right to return said item. The Seller reserves the right to deny the return of products that are without their identifying tag. To find your size, click here.

NOTE: The information published on the website www.freddy.com/hk_en/ is purely for the purpose of disclosure, and can therefore in no way be considered the recommendation of a doctor (i.e., a subject qualified to practice said profession), or in specific cases, of other health workers (dentists, nurses, chemists, physiotherapists, etc.).

7) Changes to the delivery address - order cancellation:

If you accidentally entered the wrong delivery address, for a short time you can change it directly on the website by clicking the “Modify order” button in the “My orders” section of your Freddy account. If the “Modify order” button is no longer available, contact our Client Care team as soon as possible to find a solution.

If you want to cancel or change an existing order, please contact our Client Care team. Your order may be cancelled also by simply refusing to accept the package, though to use this option you must also promptly formalise the cancellation by notifying our Client Care team, filling in this form. If your payment has already been processed, Freddy will activate the verification and reimbursement procedure as soon as the package is returned to the warehouse. Please expect the following processing times:

  • approximately six business days for the rejected package to arrive to the FREDDY warehouse;
  • approximately six business days to verify its contents;
  • Freddy will fulfil all its obligations within fourteen days of the formal notice of refusal. However, for some types of payment cards, the time required to release the amount due depends exclusively on the banking system and may reach their natural expiry date (typically 24-25 days from the date of authorisation).

Once the refund has been processed, Freddy S.p.A. will not be held liable for any direct or indirect damages caused by a delay in the banking system to release the amount involved.

8) Prices:

Product prices, shipping costs and available payment methods are those listed on the website. All amounts are in euros (€). Freddy reserves the right to change the prices listed on the website at any time. However, under no circumstances shall price changes be applied to products already ordered by and shipped to the Client. Under no circumstances shall Freddy be held liable for price variations.

Sales prices include VAT but do not include shipping costs, which will be added to the total amount due. All shipping costs are applied as a flat fee calculated at checkout in the final step of the ordering process, based on the total amount of the order:
The shipping fee to China,Hong Kong SAR China, Machao SAR China, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam is $25.00 per order.
Note: Shipping fees may vary, or be eliminated (free shipping) during certain promotional periods, which shall be indicated on the website where applicable.

9) Payment methods:

the www.freddy.com/hk_en/ website accepts the following payment methods:

  • Credit Card or Prepaid Card: You can pay via credit card or prepaid card by using the online connection between our website and the HiPay system. Your data will always be sent securely and only to the bank in order to charge the amount to your card. Freddy does not store credit card and prepaid card information. We accept Visa, Mastercard, Maestro and American Express cards.
  • PayPal: You can pay for your order easily and securely with PayPal. You don’t have to enter your credit card or other personal data. All you need to do is enter the email and password of your PayPal account, or log in with your mobile number and PIN.

10) FREDDY360° store credit and Discount Codes:

purchase and get discounts and other benefits, you can join the FREDDY360° Loyalty Programme. Learn more about the Freddy360° Loyalty Programme by clicking here.

In addition to credit accumulated via the Freddy360° Loyalty Programme, promotional discount codes will occasionally be made available to apply to the total order amount. To learn more about how to use discount codes, click here. For partial returns, the coupon used for the purchase cannot be reactivated.

11) Shipping:

The Freddy website indicates the availability of products and their delivery times. However, this information is to be considered purely indicative and not binding for the Seller. Your order will be shipped at the discretion of FREDDY logistics with the best couriers available, to ensure the fastest delivery possible. The Seller shall do everything in its power to comply with the delivery times indicated here which, however, are provided by way of example only. In any case, the Seller shall complete the delivery by and no later than thirty (30) days starting from the day in which the contract takes effect. To learn how to track your order, click here.

Freddy delivers its products to China,Hong Kong SAR China, Machao SAR China, Malaysia, Singapore, South Korea, Taiwan, Thailand, Vietnam through the www.freddy.com/hk_en/ website.

12) Product unavailability:

If a Product is unavailable, be it temporarily or permanently, Freddy will contact the Client and will automatically credit the entire amount already paid for the Product in the form of store credits that can be used to purchase any item on the website. In this case, the Client always has the right to request the conversion of the store credit to a cash refund, the value of which will be reimbursed entirely via money transfer or postal cheque.

13) Product delivery:

To avoid issues with deliveries, the Client must indicate the street number and flat number, where applicable, in the Complete Address field. If you want to receive your order at a business address, remember to select “At my company” when asked “Where do you want to receive the parcel?” during the ordering process, and fill in the “Company Name” field with the name of the company or business where we will deliver the parcel. Delivery is understood to mean street level delivery; if that isn't possible for you, you must let the Customer Service team know.

If the Client receives a package that is not intact, or that is damaged and/or with evident signs of tampering, s/he must notify the courier and sign the transport document adding the wording “with reserve”. This will allow protect the Client against any kind of anomaly found after opening the parcel. All anomalies must be promptly reported to Freddy’s Customer Service. In any case, the contents of the parcel, even if intact, must be checked within twenty-four hours of delivery and, if no complaints are sent to Freddy’s Customer Care department within this period, no later claims will be accepted for faults or inconsistencies with respect to the product or service ordered.

If, on the other hand, the goods delivered have defects or faults, Clients who are natural persons are guaranteed the rights provided for by the Italian Consumer Code. For further information see point 15 below.

14) Right of return:

Return within 40 days: click here

Right to withdraw: click here

15) Legal Guarantee:

Click here for the full Legal Guarantee text

16) Customer age:

You must be a legal adult to make purchases from and use the services offered on Freddy.com.

17) Privacy:

For more information on how we process your personal data, please consult our Privacy Policy here.

18) Cookies:

www.freddy.com/hk_en/ uses cookies. Cookies are electronic files that save information relative to the Client’s web browsing and that make it possible for Freddy to offer personalised services to its clients. For more information click here.

19) ODR:

Clients residing in the European Union have the right to access the European Online Dispute Resolution (ODR) platform for the resolution of all disputes with Freddy in relation to contracts stipulated via www.freddy.com/hk_en/. The ODR Platform is developed and managed by the European Commission, in compliance with Directive 2013/11/EU and Regulation (EU) no. 524/2013, in order to facilitate the independent, impartial, transparent, effective, rapid and equitable out-of-court resolution of disputes concerning contractual obligations arising from contracts of sale or online services between Clients residing in the European Union and professionals/businesses established in the European Union through the intervention of an alternative dispute resolution entity (ADR) that has joined the platform, which may be selected from a specific list available therein. For more information on the European ODR Platform or to launch an alternative dispute resolution claim in relation to this contract via the platform, please head to http://ec.europa.eu/consumers/odr. The email address of the Seller to enter in the European ODR platform is: [email protected]

20) Applicable laws and dispute resolution:

These General Terms and Conditions of Sale are governed by Italian law, in particular by Legislative Decree no. 206 of 6 September 2005 (the Italian Consumer Code) and subsequent amendments with particular reference to the regulations on digital contracts and by Italian Legislative Decree no. 70 of 9 April 2003 and subsequent amendments on certain aspects of e-commerce. This is without prejudice to the application of more favourable mandatory rules for the protection of consumers who are natural persons and who purchase goods for purposes not related to a business, if provided for by the law of the country of residence of the Client. In the event of a dispute, the Italian court shall have jurisdiction over the matter; for all disputes relating to the validity, interpretation or execution of these General Terms and Conditions of Sale, territorial jurisdiction shall lie with the court of the place of residence or domicile of the Client, if located in Italy.