How to return an item

WANT TO RETURN AN ITEM? YOU HAVE 40 DAYS FROM THE ORDER DATE TO RETURN YOUR PRODUCT(S) FREE OF CHARGE. JUST FOLLOW THESE SIMPLE INSTRUCTIONS

1. FILL IN THE RETURN FORM

Fill in the Product Return Form that was included with your items, being sure to include

  1. the number corresponding to the reason you want to return the item(s).
  2. the quantity of each item returned.
  3. leave the box empty if there are items that you DON'T want to return.

2. PREPARE AND SHIP THE PACKAGE
  1. Be sure to include the completed Product Return Form in the return package.
  2. Each product being returned must be whole, complete and undamaged including all its parts. Remember that the identifying tag must be included.
  3. You can use the original package if it is in good condition, just be sure the old bar codes are completely covered.
  4. Be sure to send the return package via tracked shipping, via courier, post or another sort of carrier. The return shipping fees are to be paid by the customer. We do not accept returns with payment upon delivery.
  5. Make sure to send the package to the following address:
    FREDDY S.P.A C/O SNATT LOGISTICA
    Via Ruffilli 9
    20042 Pessano con Bornago (MI) - Italy
  6. Attach the shipping label provided by the carrier that you've chosen to transport the package
  7. Keep the receipt until you receive a message from us confirming your refund

3. GET YOUR REFUND
  1. After about 5-9 business days from the date the courier of your choice has picked up the package, it will reach our warehouse.
  2. Our warehouse staff will verify the return within 6 business days.
  3. Once we have verified your request, you will get a message regarding the status of your refund. The amount of time required for your payment to be processed depends on the payment method and the credit institution you used to purchase the item. Attention: depending on the payment method and on your bank, it may take anywhere from 3 to 14 business days for the refund transaction to appear in your account/credit card.

In any case, you may still exercise your right to withdraw from the purchase agreement pursuant to the terms and conditions established by Italian Leg. Decree n. 206/05. For more information, please see the document linked to within the order confirmation message or visit the Return Policy page


For more information, please contact FREDDY Customer Service.