Frequently Asked Questions

What material is a given item made of?
You can check the materials of each product in the product chart, under the pictures to the right of the description.
Will I have to pay customs duties on orders placed outside of the EU?
Yes, orders shipped to non-EU countries are subject to import taxes and tariffs.
Why do I not manage to buy from my country?
Please visit the website of your country's Freddy distributor if you country belongs to the list below:

A: Australia
B: Belgium
C: Canada / China / Croatia / Czech Republic
D: Denmark
F: Finland
G: Germany / Greece
H: Hungary
I: Iceland / Ireland
J: Japan
L: Luxembourg
M: Mauritius / Mexico
N: Netherland / New Zealand / Norway
P: Polska
R: Russia
S: Saudi Arabia / Slovakia / Slovenia / South Africa / South Korea / Sweden / Switzerland
U: United Kingdom / United States
If your country is not on the list, please contact our Customer Service.