- Freddy Store
- Distributors You will be redirect to the official distributor's online store
Cost and Method of Delivery
Shipments to countries outside the European Economic Community will be charged 25,00 Euro regardless of the order.
Any taxes and/or customs duties shall be covered by the customer. The courier may ask the customer to pay for taxes and/or customs duties when delivering the order.
Always specify whether the shipping address is different to the address indicated when you registered online, and include any other instructions such as delivery time, in the "notes" field when making your purchase.
The invoice will be issued on the basis of the data provided by the customer when making the order. The invoice cannot be modified after it has been issued.
Freddy Online Store is not responsible for delays in filling orders or delayed delivery.
Except when specifically indicated by our customer service, delivery is understood to be to road level.
Freddy S.p.A. is not responsible for damage or theft during transportation of goods.
In the unlikely event that a parcel arrives open or damaged or if it has obviously been tampered with, inform the courier and add "with reserve" when signing the delivery note. This protects your rights in the case of anomalies found after opening the pack (broken or missing items). In this case, report the case via fax or e-mail to the courier's local office, sending a copy to our office. In any case, the content of the package, even if intact, must be checked prior to signing the delivery note. No complaints will be accepted for any missing items that have not been immediately notified to the courier.
If you receive a product you didn't order in the Freddy Online Store order form online, we will replace the product sent with the right one. The user should contact us as soon as possible by e-mail, telephone or fax to report the case. Our collaborators will inform you how to return the goods you received.
We remain in any case at your disposal if the product ordered is unavailable, to credit the amount paid or send you another product of the same value as the one you ordered.
Goods must be consigned intact, therefore complete and sealed in the original packing in a suitable package to prevent damage during transportation. Goods showing signs of damage or when the packaging has been opened by cutting the original seals, cannot be returned.